Recommendations for best results

Browsers: To make sure Texas Mutual Online works properly, we recommend using the latest version of any of the following browsers:

Monitor Resolution:  We recommend a resolution of at least 1024 in width.

PDF Retrieval Instructions:  Texas Mutual Online currently offers quotes, policies, and endorsements in Adobe PDF format. Retrievable documents are in PDF format, so you will need the Adobe® Reader® to view and print them. Visit the Adobe® site to download.

Overview

Texas Mutual Online is a secure website where agents and policyholders can manage their workers' compensation business with Texas Mutual Insurance Company.

With an account, you will be able to:

    Policyholder Agent
By default See policy documents X X
  View dividends history X X
  View bills and make payments X X
  Report injuries X  
  Find and share safety resources X X
  Assign online (e-Learning) courses X  
  Manage clients and agency information   X
By request (May require approval) Access loss runs and claims X X
  View coverage, endorsements and job classifications X X
  Report payroll X  
  Quote new policies   X
  Submit policy change requests   X

Who to contact

For help with Texas Mutual Online, your access, or the policy information displayed, call (800) 859-5995 or email information@texasmutual.com.

To report technical problems with this website, send a detailed email to webmaster@texasmutual.com.

Account access

Some areas of Texas Mutual Online require you to have an account. Policyholders and agents can create an account online.

Create a policyholder account

Create an agent account

Depending on the policy or agency, some accounts may need to be approved by an administrator. If this applies to you, you will be notified while creating your account.

Health care providers do not need an account to look up claims and patient coverage information. Additional links and resources can be found on our providers information page.

Availability

You can log in to Texas Mutual Online between the hours of 6 a.m. and 12 a.m. Central time, seven days a week. Periodically the website requires maintenance that may prevent you from logging in or completing certain tasks. We'll post maintenance times on the login page in advance.

Claim notices will only be processed by Texas Mutual Insurance Co. from 8 a.m. to 5 p.m. Central time, not including weekends or national holidays. If you submit a claim outside these hours, it will be processed on the next business day. For more information, please read DWC Rule 102.3: Computation of Time.

Logging in and out

When you log in, your password is encrypted through Secured Sockets Layer (SSL), and is verified by our system. Your password is case sensitive.

Your session is automatically established and named in a cookie, or time temporary file, on your computer. Your session is maintained by the activity between your computer and Texas Mutual Online. If there is no activity for more than 15 minutes, you will automatically be logged out. This is called timing out. It is part of how we protect your policy information. If your session times out, you are asked to log in again before your request is completed.

While you're logged in, the data you can access is determine by the permissions associated with your account. Agents can access all of the policies associated with their agent code. Policyholders can access only their policy or polices.

Read more about Texas Mutual Online security.